Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (706) 492-3071 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Q: How much is shipping?

A: Premium In-Home Delivery is available on qualifying orders within 200 miles of our showroom location (some exclusions apply). For deliveries outside this range, a competitive shipping fee will be assessed. Please contact us for a shipping quote for deliveries outside of our local delivery area as they change frequently. If you are not sure if you qualify for our Premium In-Home Delivery, please contact us via phone, text or email.

Q: Can I pick up the items instead of having them delivered?

A: Yes, you can pick up your merchandise from our warehouse located in Blue Ridge, Georgia.

Q: Do you deliver nationwide?

A: We currently offer delivery within 200 miles of our showroom using our company fleet of trucks. Any delivery outside of our local delivery range will be shipped using a white-glove delivery service, common carrier or UPS.

Q: How long does it take to receive my order?

A: Orders including in-stock items usually ship the date of purchase (if time slots are available). However, local deliveries are scheduled on a first-come, first-served basis and may take up to one week. The arrival and delivery date of your special-ordered items depend mostly upon the manufacturer. Some manufacturers ship within a matter of days, while others can take several weeks or months for shipment. Please note that these are estimates and not guarantees. Our company is completely at the mercy of the manufacturer and the involved freight companies until the merchandise arrives at our location. Once the items arrive, we will contact you to schedule a delivery date and time. Getting your items to you in a timely manner is our goal and we will do our very best to ensure quick and efficient delivery.

Q: When will I be contacted to schedule my delivery?

A: Once any special-ordered items arrive at our location, we will contact you to set up a delivery date and time. We will do our best to accommodate any specific delivery date requests, but we unfortunately cannot grant all requests as our deliveries are scheduled on a first-come, first-served basis. If the time that you initially requested is not available, we will work with you to reschedule for another convenient time. We do require a signature on delivery, so please ensure that you or someone on your behalf will be present at the time of delivery. We will do our best to provide a two (2) hour range on your delivery date. Please note that this range may change due to uncontrollable circumstances such as traffic delays, previous delivery stop delays and weather hindrances. We do not guarantee specific delivery times.

Q: Will Abernathy's hold my merchandise if I am not ready for delivery?

A: Yes! If you are not ready for delivery at the time of our scheduling, we can hold your merchandise up to 90 days after it arrives at our facility. We understand that furniture should be ordered early to allow for new home completion and for other planning purposes, but we also know that large projects do face delays from time to time. We remain flexible in an attempt to best accomodate our customers.

Q: What is included in the delivery of my order?

A: If our 'Premium In-Home Delivery' is chosen, our delivery personnel will assemble (if applicable), install, and place your merchandise in the room of your choice. If our delivery personnel are unable to move or fit the merchandise into the chosen area, we can place them in an alternate area of your home. It is the customer's responsibility to ensure any purchased items will fit in their home BEFORE the order is submitted. If a delivery is rejected or is unable to be completed due to space restrictions, NO REFUND CAN BE GIVEN. If our 'Curbside Delivery' is chosen, our delivery personnel will place any purchased items on your property, but they cannot place or setup the items within your home. Deliveries outside of our local delivery range will be shipped using our trusted white-glove shipping partners. Abernathy's is not responsible for damages made by these secondary companies, but insurance may be purchased to protect against shipping damages.

Q: What do I need to do regarding the delivery and setup of my order?

A: First, ensure that either you or someone you trust will be present when the delivery is scheduled to arrive. This is important because all delivered merchandise must be examined and a delivery slip signed to accept the services and merchandise involved. Next, please have the area in your home and the path to that area cleared for the delivery. Finally, please measure your room, doorways, and stairways (if applicable) to ensure the items will indeed fit properly. If our delivery personnel are unable to move or fit the merchandise into the designated area, we will place them in an alternate area of your home. It is the customer's responsibility to make sure the purchased items will fit in their home BEFORE the order is submitted. If the delivery is rejected due to these reasons, NO REFUND WILL BE GIVEN.

Q: What if my merchandise is damaged on delivery?

A: Although we experience very few damages to merchandise on delivery, it does occur on a rare occasion. Please take your time to inspect all the items upon delivery. After signing the delivery slip approving and accepting the services and merchandise received, no damage or defect can be reported. If there is a damage or defect located before our delivery personnel leave the residence, we will offer you several options to compensate for the issue.


There are two types of damages: Transit damage and Manufacturer defects/damages.

Transit Damage: This is any damage occurring during the shipment or handling of your items. We will assume responsibility for any damage done by our delivery personnel on our own company vehicles. It is very important to make sure you inspect the merchandise carefully and thoroughly before the delivery personnel leave the residence and before the delivery slip is signed. In the case of transit damages, our personnel will notify a customer service representative at the time of delivery for instructions. We take pride in our domestic, final-mile delivery services which are built upon honesty and professionalism. If the merchandise is shipped by common carrier, do NOT accept the transit-damaged merchandise. If the merchandise is damaged or broken (in contrast to defective), note the damages on the delivery slip and refuse the delivery of the damaged pieces. Abernathy's Complete Home Furnishings will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages. If you accept the damaged merchandise without noting this on the delivery slip, you are accepting all items "AS IS."

Manufacturer Damage/Defect: This is any damage resulting from a flaw in the manufacturer's quality control process. Each manufacturer places individual warranties on their products. In the case of a manufacturer defect/damage, the manufacturer is responsible for any issues. The buyer maintains responsibility for all warranty claims and terms.