Frequently Asked Questions
Q: How much is shipping?
A: Delivery and setup are FREE within 50 miles of our showroom location on orders of $399 or more (Exclusions apply. See store for details). A minimal delivery fee is required for any delivery beyond this range. Some clearance and sale priced items do not qualify for free delivery. Please contact us for the current shipping rates outside of our local delivery area, as they change frequently. If you are not sure if you qualify for our free delivery, please contact us via phone or email.
Q: Can I pick up the items instead of having them delivered?
A: Yes, you can pick up your merchandise from our warehouse located in Blue Ridge, Georgia.
Q: Do you deliver nationwide?
A: We currently offer delivery within 200 miles of our showroom using our company fleet of trucks and FREE delivery within our local area on qualifying purchases. Any delivery outside of our local delivery range will be shipped using a white-glove delivery service, common carrier or UPS.
Q: How long does it take to receive my order?
A: Orders including in-stock items usually ship the date of purchase (if time slots are available). However, local deliveries are scheduled on a first come, first served basis and may take up to one week. The arrival and delivery date of your special ordered items depend mostly upon the manufacturer. Some manufacturers ship within a matter of days while others take up to 12 weeks for shipment. Please note that these are estimates and not guarantees. Our company is completely at the mercy of the manufacturer and the involved freight companies until the merchandise arrives at our location. Once the items arrive, we will contact you to schedule a delivery date and time. Getting your items to you in a timely manner is our goal and we will do our very best to ensure quick and efficient delivery.
Q: When will I be contacted to schedule my delivery?
A: Once the items arrive at our location, we will contact you to set up a delivery date and time. We will do our best to accommodate you on the date you request but it cannot be guaranteed as our deliveries are scheduled upon a first come, first come basis. If the time that you requested is not available, you must reschedule at another time. We do require a signature on delivery so please ensure that you, or someone on your behalf, will be present at the time of delivery. If we arrive at your residence for delivery and you are not present or reject the shipment, a $75 delivery fee will be charged. We will do our best to provide a two (2) hour range on your delivery date. Please note that this range may change due to uncontrollable circumstances such as traffic delays, previous delivery stop delays and weather hindrances. We do not guarantee specific delivery times.
Q: Will Abernathy's hold my merchandise if I am not ready for delivery?
A: Yes, if you are not ready for shipment at the time of our scheduling, we will hold your merchandise up to 90 days after it arrives at our facility. We understand that furniture should be ordered early to allow for new home completion and for other planning purposes. However, we also understand that large projects do face delays from time to time, and it is for this reason that we are flexible.
Q: What is included in the delivery of my order?
A: If our 'In-Home Setup Delivery' is chosen, our delivery personnel will install, assemble your items (if applicable), and place the merchandise in the room of your choice. If our delivery personnel are unable to move or fit the merchandise into the chosen area, we will place them in an alternate area of your home. It is the customer's responsibility to make sure the purchased items will fit in their home BEFORE the order is submitted. If the delivery is rejected due to these reasons, NO REFUND WILL BE GIVEN. If our 'Curbside Delivery" is chosen, our delivery personnel will place the purchased items on your property, but they will NOT place or setup your items within your home. Delivery outside of our local delivery range will be shipped using our trusted white glove shipping companies. Abernathy's is not responsible for damages made by these secondary companies, but insurance may be purchased to protect against shipping damages.
Q: What do I need to do regarding the delivery and setup of my order?
A: First, ensure that either you or someone you trust will be present when the delivery is scheduled to arrive. This is important because all delivered merchandise must be examined and a delivery slip signed, accepting the services and merchandise involved. Next, please have the area in your home and a path to the applicable rooms cleared for the delivery. Finally, please measure your room and stairways (if applicable) to make sure the items will fit properly. If our delivery personnel are unable to move or fit the merchandise into the designated area, we will place them in an alternate area of your home. It is the customer's responsibility to make sure the purchased items will fit in their home BEFORE the order is submitted. If the delivery is rejected due to these reasons, NO REFUND WILL BE GIVEN.
Q: What if my merchandise is damaged on delivery?
A: Although we experience very few damages to merchandise on delivery, it does occur on a rare occasion. Please take your time to inspect all the items upon delivery. After signing the delivery slip approving and accepting the services and merchandise received, no damage or defect can be reported. If there is a damage or defect located before our delivery personnel leave the residence, we will offer you several options to compensate for the issue.
OUR DAMAGE & DEFECT POLICY:
There are two types of damages: Transit damage and Manufacturer defects/damages.
Transit Damage: This is any damage occurring during the shipment or handling of your items. We will assume responsibility for any damage done by our delivery personnel on our own company vehicles. It is very important to make sure you inspect the merchandise carefully and thoroughly before the delivery personnel leave the residence and before the delivery slip is signed. In the case of transit damages, our personnel will notify a customer service representative at the time of delivery for instructions. We take pride in our domestic, final-mile delivery services which are built upon honesty and professionalism. If the merchandise is shipped by common carrier, do NOT accept the transit-damaged merchandise. If the merchandise is damaged or broken (in contrast to defective), note the damages on the delivery slip and refuse the delivery of the damaged pieces. Abernathy's Complete Home Furnishings will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages. If you accept the damaged merchandise without noting this on the delivery slip, you are accepting all items "AS IS."
Manufacturer Damage/Defect: This is any damage resulting from a flaw in the manufacturer's quality control process. Each manufacturer places individual warranties on their products. In the case of a manufacturer defect/damage, the manufacturer is responsible for any issues. The buyer maintains responsibility for all warranty claims and terms.